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Several options exist if you are in need of support from us. Please choose from one of the contact methods below to recieve help.

By choosing our Online Helpdesk software option, customers can search the Knowledge Base (KB) and Frequently Asked Questions (FAQ) resources for matching problems that meet your existing request.

You can also follow the progress of your trouble ticket as our Support Representative works on it. Additionally, you can view your previous support requests and their resolutions.

Of course, you are always welcome to call the toll-free number that applies to your product.

It is our goal to provide our best service to you, please complete an online survey after participating in an ESP training session.

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Online Support

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You must have a login and password to access this site. Please use phone support if you do not have login information.


Phone Support

For alio, CIMS and Governmental Customers


CIMS Version

Please use this link to verify when it is appropriate to load your Pearson School Systems software version updates.

CIMS customers who are using Excel Software Professionals’ add-on products (such as State Requirements Code (SRC), PROWEB, PRONET (TSSI), etc...) should always verify that the add-on products have version updates available which are compatible with the standard CIMS programs.